01282 421000

FAQ

Ordering

  • Ordering Process

    1. Choose your product
    2. Add to basket
    3. Fill in your contact details to create an account
    4. Upload your artwork
    5. We will call you to take payment securly.
    6. Then leave the rest to us!

  • How can I order from you?

    The best way to order from us is through this website. This ensures all details are processed accurately and quickly.

  • How do you take payment?

    We do not take payment via our website. Unless you have a credit account with us, please call us after placing your order to arrange your payment. Alternatively, we will contact you shortly after your order has been placed.

    We accept payment via credit/debit cards and bank transfers. We do not accept cheques, but please be aware that we cannot process orders until payment has been cleared.

    If your company has a credit account with us, your order will be processed automatically (subject to our terms) and invoiced on or after your delivery date.

  • Turaround Time

    In the vast majority of cases, our turnaround time is 3-4 working days. Our turnaround time begins when order details, payment and artwork are confirmed and received. Please note that some materials and products require a longer turnaround time. Turnaround time can be affected by artwork and payment related issues, for which we cannot be held responsible. Some of our short run digital products can be printed either same day or within 1 working day.

  • Turaround Time

    In the vast majority of cases, our turnaround time is 3-4 working days. Our turnaround time begins when order details, payment and artwork are confirmed and received. Please note that some materials and products require a longer turnaround time. Turnaround time can be affected by artwork and payment related issues, for which we cannot be held responsible. Some of our short run digital products can be printed either same day or within 1 working day.

Delivery

  • Do you send my printing plain label

    We send all our printed goods out plain label with no mention of CMYK - Design, Copy & Print on any labels or any interior paperwork unless requested.

  • Can you delivery to any address?

    Yes, we can delivery to any UK address you require.

  • How much does delivery cost?

    Delivery cost depends on the size of your order and whether you require any timed deliveries from our couriers. All litho printed jobs are FREE DELIVERY

  • How long does delivery take?

    Consignments sent from us use a next-day service, however Scotland and some remote areas of the UK may require an additional day to arrive.

  • How long does delivery take?

    Consignments sent from us use a next-day service, however Scotland and some remote areas of the UK may require an additional day to arrive.

  • How long does delivery take?

    Consignments sent from us use a next-day service, however Scotland and some remote areas of the UK may require an additional day to arrive.

  • How long does delivery take?

    Consignments sent from us use a next-day service, however Scotland and some remote areas of the UK may require an additional day to arrive.

  • How long does delivery take?

    Consignments sent from us use a next-day service, however Scotland and some remote areas of the UK may require an additional day to arrive.

Banner Artwork

  • How do I setup my artwork for one of your products?

    We supply InDesign, Illustrator, EPS and PDF templates for nearly all of our products. These can be downloaded from each respective product page.

    The templates are generic and not branded/identifiable as originating from Venture Banners, so you can safely pass them on to your customers.

  • Do you charge more if I supply multiple artworks?

    No, we do not charge more for different designs. You can supply one design to be printed fifty times, or fifty designs to be printed once each - the cost remains the same.

  • Do you charge more if I supply multiple artworks?

    No, we do not charge more for different designs. You can supply one design to be printed fifty times, or fifty designs to be printed once each - the cost remains the same.

  • Do you charge more if I supply multiple artworks?

    No, we do not charge more for different designs. You can supply one design to be printed fifty times, or fifty designs to be printed once each - the cost remains the same.

  • Do you charge more if I supply multiple artworks?

    No, we do not charge more for different designs. You can supply one design to be printed fifty times, or fifty designs to be printed once each - the cost remains the same.

  • Do you charge more if I supply multiple artworks?

    No, we do not charge more for different designs. You can supply one design to be printed fifty times, or fifty designs to be printed once each - the cost remains the same.

  • Do you charge more if I supply multiple artworks?

    No, we do not charge more for different designs. You can supply one design to be printed fifty times, or fifty designs to be printed once each - the cost remains the same.

  • Do you charge more if I supply multiple artworks?

    No, we do not charge more for different designs. You can supply one design to be printed fifty times, or fifty designs to be printed once each - the cost remains the same.

  • Do you charge more if I supply multiple artworks?

    No, we do not charge more for different designs. You can supply one design to be printed fifty times, or fifty designs to be printed once each - the cost remains the same.

Billing and Payment

  • What are your payment terms

    For customers that do not have a credit account with us, payment is required before any artwork is processed or any production can begin.

    For customers with a credit account, payment is required 30 days from date of invoice. Invoices are sent out as emails shortly after delivery of your order. Account statements are sent as hard-copies in the post once per month.

    Late payment fees of £15 or %15 of the invoice value (whichever is greater) are applicable. We reserve the right to suspend or rescind credit accounts if our terms are not met.

  • What payment methods do you accept?

    We accept payment via credit/debit cards and bank transfers. We do not accept cheques.

    Orders from customers with a credit account will be automatically processed (subject to an agreed credit limit and any outstanding credit), then invoiced after the order has been delivered.

  • What payment methods do you accept?

    We accept payment via credit/debit cards and bank transfers. We do not accept cheques.

    Orders from customers with a credit account will be automatically processed (subject to an agreed credit limit and any outstanding credit), then invoiced after the order has been delivered.

  • What payment methods do you accept?

    We accept payment via credit/debit cards and bank transfers. We do not accept cheques.

    Orders from customers with a credit account will be automatically processed (subject to an agreed credit limit and any outstanding credit), then invoiced after the order has been delivered.

  • What payment methods do you accept?

    We accept payment via credit/debit cards and bank transfers. We do not accept cheques.

    Orders from customers with a credit account will be automatically processed (subject to an agreed credit limit and any outstanding credit), then invoiced after the order has been delivered.